Help & FAQ’s
Find quick answers to common questions about our services, products, and support.
This depends on a number of factors, including how big your asset is and how often it is available to turn down or turn up. Reach out to our team by completing the FlexGO Navigator and we can provide a revenue estimation tailored to your asset and its parameters.
Once your Assets connected and participating in Flexibility Services, you'll receive a FlexGO self-billing invoice towards the end of each month covering your asset's delivery in Flexibility Services in the previous month. Payment will then be made by the end of the following month. As an example, your asset's delivery in January will be invoiced at the end of February and payment will be made at the end of March.
No. Flexitricity will issue self-billing invoices to you on a monthly basis. Your accounts team will process these invoices as if they were issued to you by us. Depending on the flexibility of your asset - whether it's available to turn down demand and/or turn up demand, the balances in our invoices may be owed to you or us. If you owe us money, it will only be if we have saved you more money on your utility bill. In many cases, we will be paying you, and so we are technically your customer. Therefore, instead of billing you directly, a self-billing invoice agreement allows us to raise an invoice on your behalf.
Yes. During the sign-up process, we will collect information about the technical capability of your asset stack which determines the services we can provide using it. Once your assets are ready to enter service, our optimisation team will determine the best combination of services to enter your assets into each day. They will take into account what services may be stacked, split or combined in accordance with the service rules.
We aggregate your asset with other FlexGO customer assets, to participate in Flexibility Services. We calculate and attribute revenue to each asset based on how much the asset has delivered in a month. We then share the revenue with our customers according to our agreed proportions. The detailed calculations for determining each asset's revenue are outlined in our Customer Settlement Document - reach out to our sales team to get a copy. Revenue is reported on a self-billing invoice towards the end of each month. Additionally you will be able to track your asset's delivery in our FlexGO Portal throughout the month.
During the onboarding process the FlexGO team will work to understand your load profile, tariff structure and any red lines that must be obeyed. This is to ensure the continual smooth running of your operation whilst reducing costs and optimising revenue.
If you know your asset will be unable to deliver, we ask you to update your asset's availability in our FlexGO Portal, this is easy to do - check out our helpful explainer video here: https://www.youtube.com/watch?v=WKwSEmjd0yI to see how this is done.
If your asset is marked as available but doesn't respond when we call it to deliver, you will be responsible for any imbalance and penalties that arise. These calculations are explained fully in our Customer Settlement Document.
This depends on the most appropriate solution for the monitoring and control of your asset. You can find more information here Three ways to connect API, Outstation and FlexGO device
We ask you to arrange for your electrician to install the FlexGO Device or FlexGO Outstation at your site. We will provide them with simple installation documentation to follow.
Your electrician will need to be on site to install the FlexGO Device or FlexGO Outstation.
We will supply all the equipment to be installed; this may include the FlexGO Device, Current Transformers, Contactor and Motor Current Protectors (MCP).
The installation shouldn't take your electrician more than a couple of hours.
No, it does not. During the onboarding we work with you to fully map out and understand the site parameters, including when we can have access to your asset and red lines we cannot cross. In addition, you have access to the FlexGO Portal to tell us when the asset(s) can be traded. We are looking at ad-hoc availability that will not affect your day-to-day operations.
Update any availability changes to the FlexGO Portal. The management and navigation of the Flexibility Services will be fully carried out by us.
FlexGO is available for customers with assets located in Great Britain, unfortunately we cannot currently support any sites in Northern Ireland or elsewhere.
Triads still exist but the charges are now low for most users. The revenue collected through the triad charge has been replaced by an element called the Transmission Demand Residual charge, also widely known as TCR charges after the Targeted Charging Review that created them. Triads were in effect a crude form of asset flexibility, asking assets to turn down a few times a year during high consumption periods in order to reduce costs. FlexGO offers assets the ability to act flexibility at any time in line with your own operational requirements, meaning that you can earn consistent revenue from your assets throughout the year.
Triads are a charge levied on heavy users of electricity during peak winter consumption periods. Since the reforms known as the Targeted Charging Review, Triad charges have substantially reduced and for most users it is no longer economic to try to avoid Triad charges. Flexitricity previous offered a winter Triad management service. FlexGO instead offers a route to market for assets with any level of flexibility all year round, not just for occasional peak periods.
Yes, you will still need your energy supplier - they will invoice you for your energy consumption most of the time. FlexGO uses our Virtual Trading Party (VTP), Virtual Lead Party (VLP) and Asset Meter Virtual Lead Party (AMVLP) roles to take your asset into NESO's Balancing Mechanism and GB wholesale markets at times when there are opportunities to change your asset's expected demand profile and deliver value for you.
No. Technically FlexGO would require a minimum of 100kW but this can come from an aggregated portfolio.
FlexGO operates across mainland Great Britain.
Absolutely. We would encourage all businesses to seek the cheapest tariff rates with their Energy Supplier. FlexGO takes optimisation a step further, we are specifically set up to capture real time volatility in the energy markets and find opportunities that suppliers are not able to take advantage of.
Yes, we are not dependant on any particular supplier or contract conditions, and NESO are actively encouraging this participation having targeted a five fold increase in flexible grid capacity by 2030.
No, when participating in Flexible Services through an aggregator you are not obliged to inform your Energy Supplier.
Adopting FlexGO into your operations allows you to better utilise excess renewables on the grid and quickly respond to market signals encouraging uptake of these opportunities, thus limiting the impact of more carbon intensive methods.
This depends on the most appropriate solution for the monitoring and control of your asset. You can find more information here Three ways to connect API, Outstation and FlexGO device
Reach out to our sales team by completing the FlexGO Navigator so we can discuss the best solution for your assets, and provide an estimation of the revenue your asset could deliver and the upfront FlexGO device fee, if applicable.
We are a B2B platform, and our support is designed to be onboarded with appropriately trained teams.
Yes, you can have a CM contract and participate in FlexGO wholesale trading and BM.
FlexGO is available for customers with assets located in Great Britain, unfortunately we cannot currently support any sites in Northern Ireland or elsewhere.
If something goes wrong with FlexGO it will not affect operations. However please get in touch with us via the FlexGO Portal, please share as much information as you can about the issue, and we will get back in touch to work with you to resolve the issue.
Yes, absolutely! You can reach out to our team by lodging a request in the Contact Us section of our FlexGO Portal.
We currently do not have an App, however we will provide access to our FlexGO Portal via our website.
We are a B2B platform, and our support is designed to be onboarded with appropriately trained teams. Live help or video walkthroughs can be offered.
Asset availability can be updated on our FlexGO Portal. Head to the Availability page and use the daily schedule to update us on one-off periods when your asset is not available for flexibility services. If your asset has regular periods when it's not available, use our weekly schedule to let us know regular days your asset won't be available.
If your asset has regular periods when it's not available, use our weekly schedule to let us know regular days your asset won't be available. Available via the FlexGO Portal.
We ask you to update your asset availability in our FlexGO Portal, so we know not to procure volume in Flexibility Services for your asset and not send a any control or dispatch signal to your asset.
Check out our helpful explainer video here: Business as Usual FlexGO integrates seamlessly with your day-to-day operations to see how this is done.
